Mapping Problem Management permission groups to ITIL roles

Select from the problem management roles that are defined in the IT Infrastructure Library (ITIL) and the equivalent permissions that each role needs in Problem Management to complete the relevant procedural steps. For the problem management process, the BMC Service Management Process Model defines the support staff roles in line with the ITIL defined problem management roles.

This section does not list all the permission groups and functional roles defined in Problem Management, only those that are mapped to the ITIL roles. For a description of the responsibilities associated with permission groups, see Incident-Management-roles-and-permissions and Problem-Management-roles-and-permissions.

The following table shows the Problem Management role mapping: