Recording an incident resolution in a knowledge article

If BMC Helix ITSM: Knowledge Management is installed in your environment, you can create knowledge articles to describe incident resolutions. This information could be useful to subsequent users who encounter or analyze the same or similar issues and problems. 

See the related topics listed at the right for complete information.

Related topics

Relating incident requests to other record types

From the BMC Helix ITSM: Knowledge Management documentation:

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*