Using reports and flashboards

BMC Helix ITSM: Service Desk provides a variety of predefined reports to give you quick and easy access to information about your system. If the predefined reports return more information than you need, you can manage the scope of the report by using qualifications. Additionally, all onboarded users can access and run out-of-the-box reports.

A flashboard is a real-time visual monitoring tool that shows you the state of your service operations, warns you about potential problems, and collects and shows trend data. KPI flashboards show how well various business processes are performing against the application key performance indicators (KPIs). ROI flashboards help you to determine the return on investment (ROI) that your organization achieves from the BMC Helix ITSM implementation.