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This documentation supports the 25.1 version of BMC Helix ITSM: Service Desk.To view an earlier version, select the version from the Product version menu.

Hiding or displaying the Task and the Categorization tabs in Problem  Management

You can control whether the Task tab and Categorization tab appear on the Problem Investigation form. Both tabs appear by default. If your organization does not use the Task Management System feature or does not use operational or product categorizations (which appear on the Categorization tab) when managing problem investigations, you can hide these tabs. 

To hide or display the Task and the Categorization tabs

  1. Log in to Mid Tier with an account that has Problem Config permissions.
  2. From the IT Home page, open the Application Administration console.
  3. From the Custom Configuration tab, select Problem Management > Advanced Options > Problem Management Settings.

    Problem mgmt settings.jpg

  4. In the Problem Management Settings dialog box, click Show Settings.
  5. From the Show Problem Task Tab menu, select No.
  6. From the Show Problem Categorization Tab menu, select No.

  7. Click Add/Modify Settings, and then click Close.

    If these tabs are hidden and you need to display them, reverse this procedure by selecting Yes in steps 5 and 6.

 

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BMC Helix ITSM: Service Desk 25.1