This documentation supports the 25.1 version of BMC Helix ITSM: Service Desk.To view an earlier version, select the version from the Product version menu.

Release notes and notices

Learn what’s new or changed for BMC Helix ITSM: Service Desk 25.1, including new features, urgent issues, documentation updates, and fixes or patches.

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Related topics

Known-and-corrected-issues

Support-information

Release notes and notices

Date

Summary

Reference

April 1, 2025Multiple issues correctedNot applicable
March 11, 2025Patch 1 for version 25.1 is available for on-premises customers.Not applicable
February 25, 2025Multiple issues correctedNot applicable

January 29, 2025

Enhancements available in 25.1:

  • The Ask HelixGPT feature is generally available.
  • Intelligent routing for accelerating incident resolution

 

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