PDFs and videos

Videos

The following topics contain videos that supplement or replace the text-based documentation:

• Adding custom fields to your views
• Adding dynamic menu fields to classic Smart IT views
• Handling tickets dynamically with Smart Recorder
• Incident Management overview
• Learning about Incident Management
• Learning about Problem Management
• Managing and tracking major incidents
• Managing your own people record
• Probable cause analysis in Incident Management by using BMC Helix Service Monitoring
• Problem Management overview
• Registering incident requests
• Using this documentation