This documentation supports the 25.1 version of BMC Helix ITSM: Service Desk.To view an earlier version, select the version from the Product version menu.

Getting started

Read and perform the getting started tasks to learn the end-to-end incident management and problem management processes of the BMC Helix ITSM: Service Desk product.


Getting started for new users

Service-desk-overview

Key-concepts

Use-cases

User-goals-and-features

Best-practices-for-Service-Desk

Getting started for new administrators

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BMC Helix Innovation Suite Deployment documentation

Architecture

Setting-up-and-going-live

Setting-up-incident-management

Setting-up-problem-management

Tailoring-fields-and-the-appearance-of-Service-desk

Getting started with Incident Management

Learning-about-Incident-Management

Incident-Management-overview

Incident-Management-roles-and-permissions

Getting started with Problem Management

Learning-about-Problem-Management

Problem-Management-overview

Problem-Management-roles-and-permissions

 

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