Problem_Modify_Service
Using the problem investigation ID as the search criteria, you can search for and modify a specific problem. Problem modifications are made through the PBM:ProblemInterface form.
Input values
DB field on interface form | Displayed on web services | Field value | Notes |
|---|---|---|---|
z1D_Action | Action | MODIFY | Keyword triggers workflow that initiates the modify operation. |
Problem Investigation ID | Problem_Investigation_ID | Used as the search criteria. | |
Description | Summary | ||
Detailed_Description | Notes | Appears in Notes on the PBM: Problem Investigation form. | |
Investigation Status | Investigation_Status | ||
Investigation Status Reason | Investigation_Status_Reason | ||
Investigation Justification | Investigation_Justification | ||
Investigation Driver | Investigation_Driver | ||
Impact | Impact | ||
Urgency | Urgency | ||
Product Categorization Tier 1 | Product_ Categorization_Tier_1 | ||
Product Categorization Tier 2 | Product_ Categorization_Tier_2 | ||
Product Categorization Tier 3 | Product_ Categorization_Tier_3 | ||
Product Name | Product_Name | ||
Product Model/Version | Product_Model_Version | ||
Manufacturer | Manufacturer | ||
Categorization Tier 1 | Categorization_Tier_1 | ||
Categorization Tier 2 | Categorization_Tier_2 | ||
Categorization Tier 3 | Categorization_Tier_3 | ||
Generic Categorization Tier 1 | Generic_ Categorization_Tier_1 | ||
Temporary Workaround | Temporary_ Workaround | ||
z1D_WorklogDetails | Work_Info_Summary | Required for creating work information. | |
z1D_Details | Work_Info_Notes | Optional for creating work information. | |
z1D_Activity Type | Work_Info_Type | Optional for creating work information. If the field is left null, the default value General Information is used. | |
z1D_ActivityDate_ tab | Work_Info_Date | Optional for creating work information. | |
z1D_ CommunicationSource | Work_Info_Source | Optional for creating work information. | |
z1D_Secure_Log | Work_Info_Locked | Optional for creating work information. If the field is left null, the default value No is used. | |
Z1D_View_Access | Work_Info_View_Access | Optional for creating work information. If the field is left null, the default value Internal is used. | |
ServiceCI | ServiceCI | For more information about this element, see Associating entries with configuration items. | |
ServiceCI_ReconID | ServiceCI_ReconID | For more information about this element, see Associating entries with configuration items. | |
PBM_CI | PBM_CI | ||
PBM_CI_ReconID | PBM_CI_ReconID | ||
z1D_CI_FormName | z1D_CI_FormName |