Configuring settings for managing security incidents

As an administrator, you must configure settings to manage security incidents in the Ticket Console.

Before you begin

As a BMC Helix ITSM administrator, you must install BMC Helix Multi-Cloud Broker and integrate it with Mid Tier.

Settings for security incidents

Configure the following settings to manage security incidents in the Ticket Console:

Action	Configuration setting
To display the Security Incident option in the Incident Type menu	You do not have to perform any configuration settings. This option is available by default.
To filter the security incidents	You can filter the security incidents by using the My Security Incidents predefined filter or the Security Tickets filter in the Ticket Console. To display the filters, you must add and enable the showSecurityTickets configuration parameter. For more information, see Setting configuration parameters in BMC Helix ITSM. Note: You can also distinguish the security incidents from regular incidents by the icon that is displayed for security incidents. This icon is displayed only when you open a security incident, but not on the Dashboard where all the incidents are displayed.
To auto assign security incidents	For the assignment feature to work in BMC Helix ITSM, the administrator must configure and enable the auto assignment functionality in BMC Helix Multi-Cloud Broker. For more information, see Configuring assignments .
To display matching categories	For the following options to display matching categories, you must modify them by selecting the Security Incident option under Application Modules > Service Support Modules > Incident Management. Operational Category Product Category Resolution Category Resolution Product Category For more information, see: Configuring product catalog information Configuring operational catalogs

View instructions for Mid Tier

As an administrator, you must configure settings to manage security incidents in the Incident Management Console.

As an administrator, install BMC Helix Multi-Cloud Service Management 20.02 and integrate it with BMC Helix ITSM.

Configure the following settings to manage security incidents in the Incident Management Console:

Action	Configuration setting
To display the Security Incident option in the Incident Type menu	You do not have to perform any configuration settings. This option is available by default.
To filter the security incidents	On the Incident Basics and Assignment tab, click More Filters to display the More Filter Criteria pop-up window. From the Incident Type drop-down menu, select Security Incident. For more information, see Navigating-the-ticket-console.
To auto assign security incidents	Configure and enable the auto assignment functionality. For more information, see Configuring assignments.
To display matching categories	Select Application Modules > Service Support Modules > Incident Management, and select Security Incident. Then, modify the following options: Operational Category Product Category Resolution Category Resolution Product Category For more information, see Configuring product catalog information and Configuring operational catalogs.