Release notes and notices

Patch 4 for version 23.3 is available for on-premises customers.

Issues that were corrected by 23.3 patch 4 and issues that remain open

Updates available in 23.3 patch 4:

• Search for multiple CIs with a comma-separated list
• Optimize ticket analysis by viewing all pinned knowledge articles together in tickets
• Pin knowledge articles, copy a response, and send an email from the Ask HelixGPT tab
• Optimize cost while leveraging the Ask HelixGPT capability by disabling initial resolution summary
• Relate existing outages or create related outages for the associated CIs directly from an incident

Patch 3 for version 23.3 is available for on-premises customers.

Multiple issues corrected

Issues that were corrected by 23.3 patch 2 and issues that remain open

Updates available in 23.3 patch 2:

• (Controlled availability customers only) Leverage BMC HelixGPT generative AI to get real-time, summarized information for resolving incidents faster

Patch 1 for version 23.3 is available for on-premises customers.

Issues that were corrected by 23.3 patch 1 and issues that remain open

Updates available in 23.3 patch 1:

• Add BMC Helix bot by default to the Microsoft Teams chat
• Viewing the Audit log information for any tickets is generally available to all customers

Enhancements available in 23.3:

• (Controlled availability customers only) Viewing the Audit log information for any tickets