KnownError_Submit_Service
The known error entries are submitted through the PBM:ProblemInterface_Create form. This interface form uses shared fields between problem investigation and known error entries.
Required input field values to create a known error entry
DB field on interface form | Displayed on web services | Field value | Notes |
|---|---|---|---|
z1D_Action | Action | KNOWNERROR | Keyword triggers workflow that initiates the submit operation. |
Known Error Status | Status | ||
Impact | Impact | ||
Urgency | Urgency | ||
Description | Summary | ||
Detailed Description | Notes | ||
View Access | View_Access | ||
Assigned Group Pblm Mgr | Problem_Coordinator_Assigned_Group | If Assignment Engine is configured, you might not need to specify the Problem Coordinator values. | |
Support Company Pblm Mgr | Problem_Coordinator_Support_Company | ||
Support Organization Pblm Mgr | Problem_Coordinator_Support_Organization | ||
Target Resolution Date | Target_Date |
Optional input field values
DB field on interface form | Displayed on web services | Notes |
|---|---|---|
Company | Company | |
Searchable | ||
Category | Category | |
Product Categorization Tier 1 | Product_Categorization_Tier_1 | |
Product Categorization Tier 2 | Product_Categorization_Tier_2 | |
Product Categorization Tier 3 | Product_Categorization_Tier_3 | |
Product Name | Product_Name | |
Product Model/Version | Product_Model_Version | |
Manufacturer | Manufacturer | |
Categorization Tier 1 | Categorization_Tier_1 | |
Categorization Tier 2 | Categorization_Tier_2 | |
Categorization Tier 3 | Categorization_Tier_3 | |
Generic Categorization Tier 1 | Generic_Categorization_Tier_1 | |
Temporary Workaround | Temporary_Workaround | |
Resolution | Resolution | |
Assigned Support Company | Assigned_Support_Company | |
Assigned Support Organization | Assigned_Support_Organization | |
Assigned Group | Assigned_Group | |
Assignee | Assignee | |
z1D_WorklogDetails | Work_Info_Summary | Required for creating work information. |
z1D_Activity Type | Work_Info_Type | Optional for creating work information. If the field is left null, the default value General Information is used. |
z1D_Secure_Log | Work_Info_Locked | Optional for creating work information. If the field is left null, the default value No is used. |
z1D_View_Access | Work_Info_View_Access | Optional for creating work information. If the field is left null, the default value Internal is used. |
z1D_Details | Work_Info_Notes | Optional for creating work information. |
Z1D_ActivityDate_ tab | Work_Info_Date | Optional for creating work information. |
z1D_CommunicationSource | Work_Info_Source | Optional for creating work information. |
ServiceCI | ServiceCI | For more information about this element, see Associating entries with configuration items. |
ServiceCI_ReconID | ServiceCI_ReconID | For more information about this element, see Associating entries with configuration items. |
PBM_CI_ReconID | PBM_CI_ReconID |
Fields set through workflow
DB field on interface form | Notes |
|---|---|
Known Error ID | |
Priority | |
Priority Weight | |
PBM_CI | Set from PBM_CI_ReconID value |
z1D_CI_FormName | Set from PBM_CI_ReconID value |