This documentation supports the 21.3 version of BMC Helix ITSM: Service Desk.To view an earlier version, select the version from the Product version menu.

Troubleshooting incident requests with errors

You receive an error after you assign an incident request to yourself.

Issue symptoms

When you click Assign to Me for an existing incident request, the following error message is displayed:

The search did not find a support group for one of the following reasons; either you are currently unavailable for assignment or you are not related to a Support Group. Notify your administrator. (ARERR 1290110).

Issue scope

This issue occurs when you assign one or more incident requests to yourself.

Resolution

  • Ensure that the support group that you are a part of supports all companies.
  • Ensure that you have selected at least one company for the list of available support groups to be displayed.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*