This documentation supports the 21.3 version of BMC Helix ITSM: Service Desk.To view an earlier version, select the version from the Product version menu.

Viewing the audit log

Viewing audit logs enables you to view field and notification audits against an incident. When certain fields are changed or when system notifications are sent, an audit entry is created to track the changes.

Related topics

Viewing-the-audit-log-for-problem-investigations-and-known-errors

To view audit logs for an incident

  1. From the IT Home Page, select Incident Management > Search Incident, and click Search.
  2. Select the incident for which you want to view the log.
  3. From the navigation pane on the left side of the form, select Functions > View Audit Log.
  4. (Optional) From the Audit Type field, select the required options from the menu.
  5. Click the Notification Audit tab to view the notification audit entries for the incident.
  6. Select the required notification audit entry and click View.

 

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