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This documentation supports the 21.3 version of BMC Helix ITSM: Service Desk.To view an earlier version, select the version from the Product version menu.

Updating assignment availability

Your assignment availability status indicates whether you are available to accept work assignments. You can update your own status, and if you have management-level permissions, you can update the status of the people in the support group that you manage.

To update assignment availability

  1. From the Navigation pane, choose Functions > My Profile.
  2. From the Assignment Availability menu, select the status you want:
    • Yes—You are available.
    • No—You are not available.
  3. Click Save.

 

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BMC Helix ITSM: Service Desk 21.3