This documentation supports the 21.3 version of BMC Helix ITSM: Service Desk.To view an earlier version, select the version from the Product version menu.

Creating a bulk inventory CI

Bulk inventory items are not tracked by a separate record for each item. Instead, bulk items are tracked by quantities of an item type. For example, cables used to connect desktop computers to the network do not require individual records. Instead, they require one record for a bulk quantity of the specific cable type.

To create a bulk inventory CI

  1. From the Navigation pane of the console, select Functions > Manage CIs.
  2. From the CI Type list of the Manage CI Information dialog box, select Bulk Inventory > Bulk Inventory, and click Create.

  3. In the Bulk Inventory form, complete the following required fields.

    Field name

    Description

    CI Name

    Enter the name of the bulk inventory item, for example, Microsoft Windows XP.

    Tier 1, Tier 2, and Tier 3

    Categorize the item.

    Received Quantity

    Enter the number of items received.

  4. Click Save.

 

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