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BMC Helix ITSM: Service Desk 21.3
Administering
Configuring Incident Management

This documentation supports the 21.3 version of BMC Helix ITSM: Service Desk.To view an earlier version, select the version from the Product version menu.

Configuring Incident Management

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Select the pages to export:

Created pages The pages created by the user or by XWiki extensions on behalf of the user.
Created and modified pages Includes modified extension pages (usually configuration pages).
All pages Includes unmodified extension pages.

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This section discusses how administrators can configure Incident Management to suit their organizations' business needs. Topics include:

Related topics

Setting up and modifying Foundation data by using Application Administration Console

Enabling affected assets and affected services for incident

Tags: incident_management

Last modified by Vinoth Kumar Poosapadi Poosapadi Ramasubramanian on 2023/04/11 00:08

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