Problem_Modify_Service
Using the problem investigation ID as the search criteria, you can search for and modify a specific problem. Problem modifications are made through the PBM:ProblemInterface form.
Input values
DB field on interface form | Displayed on web services | Field value | Notes |
|---|---|---|---|
z1D_Action | Action | MODIFY | Keyword triggers workflow that initiates the modify operation. |
Problem Investigation ID | Problem_Investigation_ID |
| Used as the search criteria. |
Description | Summary |
|
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Detailed_Description | Notes |
| Appears in Notes on the PBM: Problem Investigation form. |
Investigation Status | Investigation_Status |
|
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Investigation Status Reason | Investigation_Status_Reason |
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Investigation Justification | Investigation_Justification |
|
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Investigation Driver | Investigation_Driver |
|
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Impact | Impact |
|
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Urgency | Urgency |
|
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Product Categorization Tier 1 | Product_ Categorization_Tier_1 |
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Product Categorization Tier 2 | Product_ Categorization_Tier_2 |
|
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Product Categorization Tier 3 | Product_ Categorization_Tier_3 |
|
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Product Name | Product_Name |
|
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Product Model/Version | Product_Model_Version |
|
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Manufacturer | Manufacturer |
|
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Categorization Tier 1 | Categorization_Tier_1 |
|
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Categorization Tier 2 | Categorization_Tier_2 |
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Categorization Tier 3 | Categorization_Tier_3 |
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Generic Categorization Tier 1 | Generic_ Categorization_Tier_1 |
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Temporary Workaround | Temporary_ Workaround |
|
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z1D_WorklogDetails | Work_Info_Summary |
| Required for creating work information. |
z1D_Details | Work_Info_Notes |
| Optional for creating work information. |
z1D_Activity Type | Work_Info_Type |
| Optional for creating work information. Defaults to General Information if left null. |
z1D_ActivityDate_ tab | Work_Info_Date |
| Optional for creating work information. |
z1D_ CommunicationSource | Work_Info_Source |
| Optional for creating work information. |
z1D_Secure_Log | Work_Info_Locked |
| Optional for creating work information. Defaults to No if left null. |
Z1D_View_Access | Work_Info_View_Access |
| Optional for creating work information. Defaults to Internal if left null. |
ServiceCI | ServiceCI |
| For more information about this element, see Associating entries with configuration items. |
ServiceCI_ReconID | ServiceCI_ReconID |
| For more information about this element, see Associating entries with configuration items. |
PBM_CI | PBM_CI |
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PBM_CI_ReconID | PBM_CI_ReconID |
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z1D_CI_FormName | z1D_CI_FormName |
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