KnownError_Submit_Service
The known error entries are submitted through the PBM:ProblemInterface_Create form. This interface form uses shared fields between problem investigation and known error entries.
Required input field values to create a known error entry
DB field on interface form | Displayed on web services | Field value | Notes |
|---|---|---|---|
z1D_Action | Action | KNOWNERROR | Keyword triggers workflow that initiates the submit operation. |
Known Error Status | Status |
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Impact | Impact |
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Urgency | Urgency |
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Description | Summary |
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Detailed Description | Notes |
|
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View Access | View_Access |
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Assigned Group Pblm Mgr | Problem_Coordinator_Assigned_Group |
| If Assignment Engine is configured, you may not need to specify the Problem Coordinator values. |
Support Company Pblm Mgr | Problem_Coordinator_Support_Company |
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Support Organization Pblm Mgr | Problem_Coordinator_Support_Organization |
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Target Resolution Date | Target_Date |
|
Optional input field values
DB field on interface form | Displayed on web services | Notes |
|---|---|---|
Company | Company |
|
Searchable |
|
|
Category | Category |
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Product Categorization Tier 1 | Product_Categorization_Tier_1 |
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Product Categorization Tier 2 | Product_Categorization_Tier_2 |
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Product Categorization Tier 3 | Product_Categorization_Tier_3 |
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Product Name | Product_Name |
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Product Model/Version | Product_Model_Version |
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Manufacturer | Manufacturer |
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Categorization Tier 1 | Categorization_Tier_1 |
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Categorization Tier 2 | Categorization_Tier_2 |
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Categorization Tier 3 | Categorization_Tier_3 |
|
Generic Categorization Tier 1 | Generic_Categorization_Tier_1 |
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Temporary Workaround | Temporary_Workaround |
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Resolution | Resolution |
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Assigned Support Company | Assigned_Support_Company |
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Assigned Support Organization | Assigned_Support_Organization |
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Assigned Group | Assigned_Group |
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Assignee | Assignee |
|
z1D_WorklogDetails | Work_Info_Summary | Required for creating work information. |
z1D_Activity Type | Work_Info_Type | Optional for creating work information. Defaults to General Information if left null. |
z1D_Secure_Log | Work_Info_Locked | Optional for creating work information. Defaults to No if left null. |
z1D_View_Access | Work_Info_View_Access | Optional for creating work information. Defaults to Internal if left null. |
z1D_Details | Work_Info_Notes | Optional for creating work information. |
Z1D_ActivityDate_ tab | Work_Info_Date | Optional for creating work information. |
z1D_CommunicationSource | Work_Info_Source | Optional for creating work information. |
ServiceCI | ServiceCI | For more information about this element, see Associating entries with configuration items. |
ServiceCI_ReconID | ServiceCI_ReconID | For more information about this element, see Associating entries with configuration items. |
PBM_CI_ReconID | PBM_CI_ReconID |
Fields set through workflow
DB field on interface form | Notes |
|---|---|
Known Error ID |
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Priority |
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Priority Weight |
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PBM_CI | Set from PBM_CI_ReconID value |
z1D_CI_FormName | Set from PBM_CI_ReconID value |