HelpDesk_Modify_Service
Input fields
DB field on interface form | Displayed on web services | Field value | Notes |
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z1D Action | Action | MODIFY | Keyword triggers workflow that initiates the modify operation. |
Incident Number | Incident_Number | ID of the incident to modify | This qualification determines which incident to modify. |
Company |
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Impact | Impact |
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Urgency | Urgency |
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Description | Summary |
| Appears in Summary on the Help Desk form. |
Detailed Description | Notes |
| Appears in Notes on the Help Desk form. |
Status | Status |
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Service Type | Service_Type |
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Reported Source | Reported_Source |
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Product Categorization Tier 1 | Product_Categorization_Tier_1 |
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Product Categorization Tier 2 | Product_Categorization_Tier_2 |
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Product Categorization Tier 3 | Product_Categorization_Tier_3 |
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Product Name | Product_Name |
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Product Model/Version | Product_Model_Version |
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Manufacturer | Manufacturer |
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Categorization Tier 1 | Categorization_Tier_1 |
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Categorization Tier 2 | Categorization_Tier_2 |
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Categorization Tier 3 | Categorization_Tier_3 |
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Closure Product Category Tier1 | Closure_Product_Category_Tier1 |
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Closure Product Category Tier2 | Closure_Product_Category_Tier2 |
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Closure Product Category Tier3 | Closure_Product_Category_Tier3 |
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Closure Product Name | Closure_Product_Name |
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Closure Model/Version | Closure_Product_Model_Version |
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Closure Manufacturer | Closure_Manufacturer |
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Resolution | Resolution |
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Resolution Category | Resolution_Category |
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Resolution Category Tier 2 | Resolution_Category_Tier_2 |
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Resolution Category Tier 3 | Resolution_Category_Tier_3 |
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Resolution Method | Resolution_Method |
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z1D_ WorklogDetails | Work_Info_Summary |
| Required for creating work information. |
z1D_Activity_Type | Work_Info_Type |
| Optional for creating work information. Defaults to General Information if left null. |
z1D_Secure_Log | Work_Info_Locked |
| Optional for creating work information. Defaults to No if left null. |
z1D_View_Access | Work_Info_View_Access |
| Optional for creating work information. Defaults to Internal if left null. |
z1D_Details | Work_Info_Notes |
| Optional for creating work information. |
z1D_ActivityDate_tab | Work_Info_Date |
| Optional for creating work information. |
z1D_CommunicationSource | Work_Info_Source |
| Optional for creating work information. |
Status_Reason | Status_Reason |
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ServiceCI | ServiceCI |
| For more information about this element, see Associating entries with configuration items. |
ServiceCI_ReconID | ServiceCI_ReconID |
| For more information about this element, see Associating entries with configuration items. |
HPD_CI | HPD_CI |
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HPD_CI_ReconID | HPD_CI_ReconID |
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HPD_CI_FormName | HPD_CI_FormName |
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z1D_CI_FormName | z1D_CI_FormName |
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