Creating a business service CI

To create a business service CI

1. From the Navigation pane of the BMC Helix ITSM: Asset Management console, select Functions > Manage CIs.
2. From the CI Type list, select Logical Entity > Business Service, and click Create.

3. In the CI Name field of the Business Service form, enter the CI name.

   Best practice
   When creating a CI name, we recommend that you follow a consistent naming convention. According to ITIL guidelines, identifiers should be short but meaningful (for example, Payroll or Network). The name can be followed by a numeric code (for example, NETWORK100).

4. Complete the optional fields that appear on the form in a way that is appropriate for the service you are creating.
   Optional fields when creating a business service

   Field name	Description
   CI ID	A customer-specified identifier. You can use this to augment the CI Name.
   Company	The company that owns the service.
   Impact, Urgency, and Priority	Used to determine service levels when assigning support.
   Supported	Indicates whether the service currently is supported.
   System Role	The role that the service fulfills in the organization.
   Additional Information	More details about the service.
   Users Affected	The number of users who use this service.
   Product Categorization	A file used to categorize the business service through multiple tiers. This hierarchy drives assignment routing.
   Location	The location of the support group that supports the service.
   Lifecycle	The date on which the service became active.

5. Click Save.
   Depending on how your application is configured, after you click Save , the Service CI form might be redisplayed in a Modify window.
   The People tab referred to in the following step does not appear on the Business Service form until you create and save the CI. The Relationships, Outage, and Impact tabs also appear after you save the new CI. If the People tab does not appear after you click Save , open the CI record as described in To search for CIs from the console , and then continue with step 6.
6. Open the People tab, and click Add.
7. From the Type list in the CI Person Type, select People Organization and click OK.
8. From the Company list in the Organization Search window, select the company to which you are relating the service and click Search.
    If you are relating the service to the entire company, skip step 9.
9. If you must relate the service to an organization within the company and (optionally) to a department within the organization, select the organization and the department from the Organization and Department lists.
10. From the Choose a Relationship Level list, select how much of the company will be related to this service.
     For example, if you are relating the service to the entire company, select Company. If you specified department in the preceding step, select Department, and so on.
11. Click Select.
12. From the Role list in the Asset Person Role window, select Used By and click OK.
13. Click OK to dismiss the confirmation note.
14. Click Save and then click Close.

Related information

For information about designing, developing, and maintaining service models that enable you to manage your IT resources from the perspective of the business services that they provide, see Planning a service model.