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BMC Helix ITSM: Knowledge Management
BMC Helix ITSM: Knowledge Management 25.3
Reviewing and improving knowledge articles

Reviewing and improving knowledge articles

Export

Choose the export format from the list below:

$services.rendering.render($uix.execute(), 'html/5.0') $services.rendering.render($uix.execute(), 'html/5.0') $services.rendering.render($uix.execute(), 'html/5.0')

Filter

Options for exportFormat You can navigate through the options using arrow keys, the home and end keys. Select the currently highlighted option by pressing enter or space. Right and left arrows will move focus to the next possible option in the list. The Home key will bring focus to the start of the list and the END key to its end. Up and down arrows allow you to navigate quickly to the start of option categories.

Office Formats (3)

ODT
Export as Open Document Text (ODT) format using the Office Server
PDF
Export as Portable Document Format (PDF) using the Web Browser
RTF
Export as Rich Text Format (RTF) using the Office Server

Other Formats (1)

HTML
Export as HyperText Markup Language (HTML)

Export as

Select the pages to export:

Created pages The pages created by the user or by XWiki extensions on behalf of the user.
Created and modified pages Includes modified extension pages (usually configuration pages).
All pages Includes unmodified extension pages.

select all/ none

Legend:
: Created Page
: Modified Extension Page
: Clean Extension Page

This section includes information that is necessary to review and improve a knowledge article.

Related topic

Scheduling-reviews

Monitoring article changes

Cancelling a knowledge article

Creating and replying to update requests

Monitoring the knowledge article changes

Revising knowledge articles

Submitting and viewing feedback

Knowledge-centered service articles

Assessing knowledge-centered service articles

Creating question sets for assessing knowledge articles

Managing flagged knowledge articles

Searching for duplicate knowledge articles

Reviewing history and scheduling

Searching for duplicate knowledge articles

Scheduling reviews

Tags: review improving reviewing

Last modified by Manisha Moon on 2025/08/29 12:56

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