Information

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Use cases


Consult the following use cases for information about how to achieve value with :

Use case

Business value

Products used

Enables a collaborative approach to provide knowledge for self-service.

  • BMC Digital Workplace
  • Live Chat
  • Chatbot

Enhances the collective efforts of the knowledge team to create and maintain a rich knowledge base.

Helps users leverage the knowledge articles by displaying a list of related knowledge articles when users are creating or updating a ticket.


 

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BMC Helix ITSM: Knowledge Management 25.3