Assigning a knowledge article

Knowledge articles can be in a status that requires a review process to promote the article to the next status. For example, when an article is in the SME Review status, it requires a subject matter expert to review it to move to the next status. The next status might be another review (for example, an editorial review) or Publish Approval status. In certain circumstances, changing the status of an article automatically changes the assignee.

To assign an article automatically

1. Select the article to be assigned.
2. In the Quick Links section, click Auto Assign.
   The article is assigned to the designated user.

To assign an article manually

1. Select the article to be assigned, and click the Details tab.
2. From the list, select the new Assigned Group (if relevant).
   You can select the Assigned Group by selecting Company > Organization > Support Group.
3. From the list, select the new Assignee.
4. Click Save.
   The new assignee is notified that the article has been assigned, using the notification method defined in the email engine.

To assign an article to yourself

1. Select the article to be assigned, and click the Details tab.
2. From the list, select the new Assigned Group (if relevant).
   You can select the Assigned Group by selecting Company > Organization > Support Group.
3. From the list, select yourself the new Assignee.
4. Click Save.
   You are notified of the assignment using the notification method defined in the email engine.