Managing knowledge sources

As an application administrator (Knowledge Admin role), you can add, modify, and perform ad hoc re-indexing of knowledge sources.

Knowledge sources contain data that can be managed and searched from within

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after they are registered. Only registered knowledge sources are recognized and used by

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.

Registration helps Knowledge Admin users to add knowledge sources in addition to the following default knowledge sources:

• Decision Tree
• How To
• Known Error
• Problem Solution
• Reference