Use cases
Consult the following use cases for information about how to achieve value with BMC Helix ITSM: Knowledge Management:
Use case | Business value | Products used |
|---|---|---|
Enables a collaborative approach to provide knowledge for self-service. |
| |
Enhances the collective efforts of the knowledge team to create and maintain a rich knowledge base. | BMC Helix ITSM | |
Helps users leverage the knowledge articles by displaying a list of related knowledge articles when users are creating or updating a ticket. | BMC Helix ITSM |
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