Getting started
BMC Helix ITSM: Knowledge Managementis a framework for creating, publishing, reviewing, and searching IT knowledge articles. This framework provides service desk analysts with a knowledge base of easy-to-find solutions and gives users self-service search options to help them resolve issues on their own.
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Getting started for new users
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BMC Helix ITSM: Knowledge Management overviewBMC Helix ITSM: Knowledge Management overviewBMC Helix ITSM: Knowledge Management overviewBMC Helix ITSM: Knowledge Management overviewBMC Helix ITSM: Knowledge Management overviewBMC Helix ITSM: Knowledge Management overviewBMC Helix ITSM: Knowledge Management overviewBMC Service Request Management overviewBMC Service Request Management overviewBMC Service Request Management overviewKey conceptsKey conceptsKey conceptsKey conceptsKey conceptsKey conceptsKey conceptsKey conceptsKey conceptsKey conceptsKey conceptsKey conceptsKey conceptsKey conceptsKey conceptsLearning about BMC Service Request ManagementLearning about BMC Service Request ManagementLearning about BMC Service Request ManagementLearning about BMC Service Request ManagementLearning about Knowledge ManagementLearning about Knowledge ManagementLearning about Knowledge ManagementLearning about Knowledge ManagementLearning about Knowledge ManagementLearning about Knowledge ManagementLearning about Knowledge ManagementLearning about work order managementLearning about work order managementLearning about work order managementLearning about work order managementOrientationOrientationOrientationOrientationProduct overviewProduct overviewProduct overviewQuick start to creating and managing service requests and work ordersQuick start to creating and managing service requests and work ordersQuick start to creating and managing service requests and work ordersQuick tourQuick tourQuick tourQuick tourUse casesUse casesUse casesUse casesUse casesUse casesUse casesUser goals and featuresUser goals and featuresUser goals and featuresUser goals and featuresUser goals and featuresUser goals and featuresUser goals and featuresUser goals and featuresUser goals and featuresUser goals and featuresUser goals and featuresUser goals and featuresUser interface overviewUser interface overviewUser interface overviewUsing this documentation
Best practices
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