Converting articles from external file formats

 https://www.youtube.com/embed/Et_icT0YkdA

Before you begin

You must prepare a configuration file that will be used to manage the conversion task. For more information, see Creating-a-configuration-file-for-conversions.

To convert knowledge articles from external file formats

1. In the Knowledge Management Console, select Functions > Article Conversion Tool.
   
   
2. Click the New Conversion icon.
3. In the Conversion Type field of the General tab, select the External File Format option.

4. In the Article Format field, select the type of source file that your knowledge articles use. The following options are available:

   • Custom XML
   • HTML
     
     

   You can convert multiple articles at a time. However, the Conversion Utility tool supports converting one article per Custom XML file. If there are multiple articles in a single Custom XML file, you must first split each article into a single Custom XML file, and then proceed with the conversion.

5. In the Path to Config File field, enter the absolute path (including the file name) to the config.properties file that you created earlier. 
   For more information, see Creating-a-configuration-file-for-conversions.
6. In the Full Path field, enter the absolute path to the source files of the knowledge articles that you want to convert.
7. Under the Organization & Categorization tab, select the required value for the Company field.

8. Go to the Run tab, and click Run to start the conversion.
   The conversion may take a while, depending on the number of articles that exist in the folder you specified.
   The Article Conversion Tool does indicate the progress of the conversion. You can retrieve progress information from the arjavaplugin.log file that is located in the InstallationDirectory\ARSystem\Arserver\Db directory.
   The following text indicates that the conversion is complete:

   *******************************************

   ** Knowledge Article Conversion REPORT **

   *******************************************

   There are types of Articles that were

   selected to transfer:

   There were 50 found for Migration

   Migrated successfully: 50

   Failed: 0

   ###############END REPORT##################