SOAP web services for Knowledge Management
Use the RKM:KnowledgeArticleManager_Interface form to query knowledge articles. Use the following web service and its corresponding function:
Available web service
Web service name | Available functions |
|---|---|
RKM_KnowledgeInterface_WS | GetListOfArticles |
GetListOfArticles
Use GetListIOfArticles to view a list of published knowledge articles that are related to a Service, Computer System, or Application configuration item (CI).
For example, you could view a list of knowledge articles where a Service CI has been related to the knowledge article records. Or, you could get a list of knowledge articles where the server XYZ has been related to the knowledge articles records.
The query uses the Reconciliation ID of the CI to obtain the list.
Required input field values
Web service field | Database field | Field value | Notes |
|---|---|---|---|
CI Reconciliation ID | ServiceCI_ReconID | BMC_GLOBAL_DEFAULT_SRVC | Displays matching articles if the CI exists |
The following table lists optional input field values. You need not required to get records.
Optional input fields
Web service field | Database field | Field value | Notes |
|---|---|---|---|
Article ID | DocID | KBA00000150 | Displays matching requests if the record exists |
StatusSelectionField | Status | Published | Displays all published records according to user permissions |
ArticleTitle | Title | "test1" | Displays matching requests if the record exists |
Output values:
- ArticleID
- Status
- Title