This documentation supports the 25.1 version of BMC Helix ITSM: Knowledge Management.To view an earlier version, select the version from the Product version menu.

Toggling knowledge source availability

The status of availability of a knowledge source also affects the status of indexing. If you disable a knowledge source, indexing is also disabled for that knowledge source.

Related topics

Setting-up-and-going-live

To switch the availability of knowledge source

  1. In the IT Home screen, select Knowledge Management > Knowledge Management Console.
  2. Under Functions, click Manage Knowledge Sources.
  3. In the Manage Knowledge Sources screen, select the knowledge source to switch and click Enable/Disable.
  4. Click OK.

 

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