Registration Wizard parameters

In the following tables, the Modify Enabled column depicts the fields that are available for modification when you modify an existing source.

Source panel

Parameter	Value	Source Type	Modify Enabled
Form Name	Enter the form for displaying the knowledge source. Important: Forms can only be registered once.	Searchable Items Knowledge Base Item - AR Form	No
View Name	Enter the form's view that will be displayed when the form is opened from search results, Knowledge Management Console, and Create (new article).	Searchable Items Knowledge Base Item - AR Form	Yes
SRM View Name	Enter the form's view that will be displayed when the form is accessed from the Popular Articles panel and from search results in the Service Request Management Console.	Knowledge Base Item - AR Form	Yes
Full Path	Using UNC name syntax, enter the full path of the source on a remote computer, or enter a local path on the AR System server computer. Important: You can create only a single file system source per folder.	Knowledge Base Item - File System Path	No
Source Name	Enter a unique name for this source. This name is displayed in the Sources section of the Advanced Search page.	All source types	No
File Extensions	Use either of the following methods: Type all file types to be used. If you have more than one file type, use a semicolon (;) as a separator, for example, doc;pdf. Use a Regular Expression phrase to qualify file names for your search. Regular Expressions must begin with an asterisk (). For example, to search all .doc* and .pdffiles with UTF-8 support: [\\p{Space}\|\|\\p{L}+\|\|\\p{Digit}\|\|\\p{Punct}*&&[^\\.]]+\\.(doc\|\|pdf)	Knowledge Base Item - File System Path	Yes
Include Subfolders	Select this if you want the search to include sub directories.	Knowledge Base Item - File System Path	Yes
Description	Enter a free text description of the source. This information is intended for use as a referential aid when modifying the source.	All source types	Yes
Owner Group	Select the Owner Group for the form.	All source types	No
Owner	Select the owner for the form. Important: The owner must have a Knowledge Admin or Knowledge User role.	All source types	No
Article Language	Select the language of the source.	Knowledge Base Item - File System Path Knowledge Base Item - AR Form	No
Lifecycle Management	Select this parameter if you want Knowledge Management to manage the lifecycle of the source.	Knowledge Base Item - AR Form	No
Indexing Interval	Enter the indexing interval for the source. Important: More frequent indexing provides better access to article updates but may affect system performance.	Knowledge Base Item - AR Form Searchable Items - Join or Vendor forms only.	Yes

Relevancy Fields Panel

Parameter	Value	Source Type	Modify Enabled
Title	Enter the name of the field to be used as the title for the source. This is the content that will be used as the title for searching.	Searchable Items Knowledge Base Item — AR Form View Form	Yes
Keywords	Enter the name of the environment which is used as the keyword for the source. This is the content that will be used as keyword for searching.	Searchable Items Knowledge Base Item — AR Form	Yes
Environment	Enter the text to be used as the environment for the source. This is the content that will be used as the environment for searching.	Searchable Items Knowledge Base Item — AR Form	Yes
Displayed ID	Enter the name of the field to be used as the Displayed ID for the source. This is the content that will be used as the Displayed ID for searching. If nothing is entered, the Request ID (core field 1) value is displayed.	Searchable Items	No

Mapping Type Panel

You can select either fixed values for categorization, or dynamic values that are taken from the AR System form. You should map the existing fields with the fields on the AR System form, as follows:

Searchable Item — Mapping To Existing Fields only
Knowledgebase Item — File System Path — Used Fixed Values only
Knowledgebase Item — AR Form — Used Fixed Values and Mapping To Existing Fields

Parameter	Value	Source Type	Modify Enabled
Mapping To Existing Fields	Specify the corresponding fields for each Organization and Categorization field. Organizational information and ITSM categorization is copied from the AR System form that you selected as the knowledge source to the article's Categorization and Organization fields	Knowledgebase Item — AR Form	No
Use Fixed Values	Specify organizational information and ITSM categorization for copying to the article's Categorization and Organization fields. Important: All source articles contain the same Organization and Categorization data	Knowledgebase Item — AR Form	No

Organization panel

Parameter	Value	Source Type	Modify Enabled
Company	Enter the Character field to be mapped or the fixed value to be used Important: Set the Entry Mode property to Optional or Required, and the Permission property to Public.	All knowledge sources	Searchable Items — Yes AR forms — No File System Path — No
Region
Site Group
Site
Article visibility Groups	Select a company and a visibility group to be assigned to the source and click Add.	AR forms File System Path	Yes
Left table	Displays the selected visibility groups for the source

Categorization panel

Parameter	Task	Source type	Modify enabled
Operational Tier 1 Operational Tier 2 Operational Tier 3	Enter the Character field to be mapped or the fixed value to be used. Important: Set the Entry Mode property to Optional or Required, and the Permission property to Public.	All knowledge sources	Searchable Items — Yes AR forms — No File System Path — No
Product Tier 1 Product Tier 2 Product Tier 3
Product Name
Manufacturer
Model/Version
Business Service

Content Fields panel

Parameter	Value	Source type	Modify Enabled
Field	Select a Character, Diary, Attachment or Table field, and click Add Field. Important: Set Entry Mode property to Optional or Required.	Searchable Items AR forms	Yes

Accessibility panel

Parameter	Value	Source type	Modify Enabled
Company	Enter the companies for which their defined users or members are allowed to use this specific knowledge source and click Add Company.	All knowledge sources	Yes
Form Permissions	Perform one of the following steps Select a form permission that is defined for the AR System form you selected as a source. Click Sync Permissions to add these permissions to the source you are registering. Select a form permission in the Registered Permissions table and click Remove Permissions to remove the permissions.	Searchable Items AR forms	Yes Important: Form Permissions functionality is enabled only when modifying an existing source.