20.08.03 patch defects for editorial review
Component | Description | Corrected in | Affected version | Defect ID |
|---|---|---|---|---|
Incidents and work orders | Symptom: The email screen hangs after you add recipients and click the send button. Scope: You try to send an email to multiple recipients from an incident or a work order ticket. | 20.08.03 | 20.08 | DRSMX-58448 |
Attachments | Symptom: An internal server error is displayed. Scope: You try to add an attachment that contains Chinese characters in its name to incident, work order, or change request tickets. | 20.08.03 | 20.08 | DRSMX-63581 |
People profile | Symptom: The value in the Region and Site Group fields is NULL. Scope: You create a custom field in CTM:People form and then add this custom field to Person Profile in Screen Configuration. Now edit the profile, update the custom field, and save changes. Refresh the CTM:People record. | 20.08.03 | 20.02 | DRSMX-63686 |
Smart Record | Symptom: The following error is displayed: ARException: ERROR (45917): ; In order to apply a template to an incident, please enter a template name and press "Enter" on Template field to select a template. Scope: You select a user in Smart Recorder, enter a few terms to describe the issue, and then select a template from the list of suggested resources. | 20.08.03 | 20.08 | DRSMX-64156 |
Incident | Symptom: The following error message is displayed when you create an incident: NullPointerException: causal CI recon ID could not be null Scope: By using Screen Configuration, if the Affected Asset Widget is removed and the fields that were part of the widget are added on the Incident view. | 20.08.03 | 20.02 | DRSMX-64002 |
Known error | Symptom: In Smart IT, corrected Known errors don't get closed automatically. | 20.08.03 | 20.02 | DRSMX-63687 |
Service request | Symptom: The fields in the Required question SRD are displayed in HTML tags as shown in the following example: Request Type<span class="required">*</span> : Scope: By using Request Entry Console in ITSM, you create a service request that has Required questions, and open the same service request in Smart IT. | 20.08.03 | 20.08 | DRSMX-63667 |
Knowledge Article | Symptom: You are unable to view attachments in Knowledge articles. Scope: When you log in with knowledge viewer permission and want to view a knowledge article with attachments. | 20.08.03 | 20.08 | DRSMX-63665 |
Knowledge Article | Symptom: Unable to see expanded content of Knowledge articles in Smart IT. Scope: When you create knowledge articles with expandable sections in ITSM and want to view the same article in Smart IT. Important Smart IT displays all content in expanded format as Smart IT does not support expand/collapse action for Knowledge articles. | 20.08.03 | 20.08 | DRSMX-63583 |
BMC Service Request Management | Symptom: You get the following error message: Scope: You import the Entitlement groups and group users that have same names on both, the source and the destination servers. | 20.08.03 | 20.08 | DRSMX-64163 |
Smart Reporting | Symptom: You get the Null Pointer Exception and the following error message: Scope: You run a report query in which the simple SQL statement has a nested case statement with the division operator. | 20.08.03 | 20.08 | DRSMX-59314 |
Smart Reporting | Symptom: Report does not show any data. Scope: You create a report and apply the Group Data function on it. | 20.08.03 | 20.08 | DRSMX-63823 |
Smart Reporting | Symptom: ARJDBC goes into an infinite recursion and you get the following error message in the catalina.out file: Terminating Database connection. Scope: You run a report query that has duplicate fields in the SELECT statement and a join between the forms. | 20.08.03 | 20.08 | DRSMX-64186 |
AR System Server | Symptom: The view information is corrupt. Scope: Import a form overlay that adds value to a selection field. | 20.08.03 | 20.08.02, | DRD21-8238 |