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Key concepts
BMC Helix ITSM provides Incident Management and Problem Management modules to enable IT to respond quickly and efficiently to conditions that disrupt critical services. BMC Helix ITSM Insights leverages AI algorithms to analyze incident data and increase productivity and efficiency. With the growing adoption of ITIL standards, businesses increasingly recognize the value of AI-based service management to quickly identify and resolve issues.
Understanding the key concepts of BMC Helix ITSM Insights is crucial for effective incident and problem management.
This section provides a high-level overview of the concepts and features of BMC Helix ITSM Insights. The following table provides a list of the key concepts that will give you a better understanding of how BMC Helix ITSM Insights works:
Task
Reference
Understand the concepts of Proactive problem management and its uses.
