Phased rollout This version is currently available to SaaS customers only. It will be available to on-premises customers soon.

Release notes and notices

Learn what’s new or changed for BMC Helix ITSM Insights 21.05, including new features, urgent issues, documentation updates, and fixes or patches.

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Related topics

Known-and-corrected-issues

Support-information

Smart IT Release notes and notices ( BMC Helix ITSM: Smart IT documentation)


Date

Title

Summary

October 28, 2021

This patch release includes defect fixes and usability improvements for BMC Helix ITSM Insights.

July 28, 2021

This patch release includes defect fixes for BMC Helix ITSM Insights.

June 23, 2021

Features introduced in BMC Helix ITSM Insights 21.05 are:

  • Customize heat map by configuring the number of clusters
  • Relate incidents to existing problem investigations
  • View and manage incident relationships

 

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