Use cases
Consult the following use cases for information on how to achieve value with the BMC Helix ITSM Insights product.
Use case | Business value | User | Products used |
|---|---|---|---|
Enables problem coordinators to configure, run, and view results of the clustering jobs for proactive problem management that helps in automatically finding 'problems' from the incident data on-demand or periodically. | Problem coordinator |
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Enables Service Desk managers and agents to analyze incoming incidents for similarity, identify clusters of incidents that refer to same situation, and relate multiple duplicate incidents. |
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