Phased rollout This version of the software is currently available only to early adopter SaaS customers as the first step in our phased rollout.

Release notes and notices

Learn what’s new for BMC Helix ITSM Insights 21.02.

Tip

To stay informed of changes to this list, click the watch.jpg icon on the top of this page.

Related topics

Known-and-corrected-issues

Support-information

Smart IT Release notes and notices ( BMC Helix ITSM: Smart IT documentation)


Date

Title

Summary

May 4, 2021

Defect fixes and other corrected issues for BMC Helix ITSM Insights.

March 17, 2021

Features introduced in BMC Helix ITSM Insights 21.02 are:

  • Identify problems proactively by leveraging machine learning
  • Identify and track multiple incidents for the same situation
  • Launch Probable Cause Analysis from incidents

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*