Troubleshooting service requests with errors
Issue symptom
The service request cannot be completed.
Issue scope
When there are errors in
or
.
Resolution
Follow the steps given below to view the service requests with errors:
From the Navigation pane of the Requester console, select Request Errors > View Requests with Errors.
- Click the Change/Incident Data tab.
- Click Reset Error to restart the service request.
You can now continue to work on the service request. - Click View Events to review the event log and troubleshoot the service request.
- View the event details:
- Protocol
- Access Mode
- Error Code
- Error Message
- Take any of the following actions for events that are in error:
- Retry
Ignore
Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*