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Troubleshooting change request issue
Troubleshooting change request issue
Troubleshooting change request issue
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Service Management
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BMC Helix ITSM: Change Management 25.3
Troubleshooting
Troubleshooting change request issue

Troubleshooting change request issue

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Warning

Important

Some of the features and enhancements in this topic are under controlled availability to select customers.

Issue Symptom

When you create a change request for an unavailable Time Segment, the following error is displayed:

(ARERR 48098): Could not find an available Time Segment

Related topic

Requester field error

Resolution

Create an available Time Segment. For more information, see Managing time segment availability based on business event or operational category.

Issue symptom

When you click a change request in the calendar, the Cognitive risk assessment and Risk information service history panels are not visible.

Resolution

Verify that the ServiceOps-enablechgrisk CCS parameter is enabled. For more details, see Viewing data by using the Calendar.
Verify that the configuration of Cognitive risk assessment is enabled in AIOps. For more details, see Enabling the AIOps features.

Tags: troubleshoot_cognitive_risk_assessment troubleshoot cognitive_risk_assessment_ccs

Last modified by Aishwary Kolekar on 2025/09/17 06:43

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BMC Helix ITSM: Change Management 25.3

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