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Troubleshooting

Consult the following topics for information about troubleshooting the BMC Helix ITSM: Change Management products and components, for problems you might encounter during installation, configuration, and use of the product, as well as error messages and how to enable logs and collect diagnostic information.

Related topics

Support information

 

Troubleshooting integration issues

Troubleshooting errors with the TrueSight Operations Management integration

Troubleshooting approval issues

Troubleshooting Change Management approvals

Troubleshooting issues with approval group mappings

Troubleshooting an issue in approval mapping

Troubleshooting service requests

Troubleshooting service requests with errors

Troubleshooting change request

Troubleshooting issues with Authoring for groups

 

Known issues

Known and corrected issues

Error messages

Error messages

Diagnostics and logs

Collecting diagnostics in a zip file 

Enabling and analyzing logs

 

 

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BMC Helix ITSM: Change Management 25.3