Using Quick Actions on relationships
In Mid Tier, the Quick Actions menu on the Relationships tab enables you to perform advanced actions on relationships. Not all actions are available with all request types. The following table shows the relationship between request types and the available actions you can perform on them.
Request type | Relationship quick action |
|---|---|
CI Unavailability |
|
Configuration Item |
|
Project | None |
Incident |
|
Infrastructure Change |
|
Known Error |
|
LDAP Object | None |
Problem Investigation |
|
Release |
|
Software Library Item | None |
To use quick actions
- Select the entry from the Relationships table.
From the Quick Actions menu, select an action.
For example, you can copy relationships from a CI that is already related to the release request. The following table lists all the quick actions that you can use.Relationship action
Effect
Explore CI
Opens the graphical BMC Atrium Explorer that shows the selected CI's relationship to other CIs.
Create New CI Unavailability
Creates a new CI Unavailability record for the selected CI.
Important: This option is available only if Asset Management is installed.
For more information, see Relating unavailable CIs and changes for the following procedures:- To create CI unavailability where other CI unavailability already exists
- To create CI unavailability from CIs associated with a request
Get CI Impact/Urgency
Sets the current release request's Impact and Urgency to the corresponding values of the selected CI.
Get CI Product Categorization
Sets the current release request's Product Categorization to that defined in the selected CI.
Get Related Relationships
Copies the relationships of the selected record to the release request's relationships. For more information, see Copying relationships.
Modify Relationship Type
Modifies the relationship type and enter a new description for the related item.
Show Related Services
Displays a list of services impacted due to the CI.
- Click Execute.