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Use cases

There are some common BMC Helix ITSM user scenarios that you encounter as IT support staff. The Calbro Services user personas help to illustrate the user scenarios. The user scenarios indicate people that are included with sample data. For each of these people, the user name is the person's first name, and the password is password. 

The user scenarios do not necessarily refer to specific Calbro Services sample data. To follow the user scenarios, in some instances, you might need to create your own sample data (for example, bulk inventory CIs). In addition, you might need to grant additional permissions to certain users.

Related topics

User goals and features

Key concepts

Getting started

Consult the following use cases for information about how to achieve value with the BMC Helix ITSM product.

Use case

Business value

Products used

Completing the user's request for additional hardware by using the Change Management process.

BMC Helix ITSM

Understanding risks, change schedules, known collisions, and obtaining the required approvals before physically upgrading hardware for a server. 

BMC Helix ITSM

Managing all the tasks and changes required to complete upgrading and releasing a new software program within an organization. 

  • BMC Helix ITSM
  • Release Management

Describing the implementation of a feature enhancement by using Deployment Management Console.

Deployment Application

Managing the automation of standard change requests, thereby improving efficiency, reducing manual errors, and standardizing the quality of work.​ 

  • BMC Helix ITSM
  • BMC Helix Digital Workplace
  • Third-party automation tools (Jenkins)

Viewing the overall risk factors associated with a change request in an IS-based calendar which helps you make well-informed decisions about approving or denying change requests, thereby saving you time and effort to evaluate the risks of change requests manually.

BMC Helix ITSM

 

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BMC Helix ITSM: Change Management 25.3