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This documentation supports the 25.1 version of BMC Helix Change Management.To view an earlier version, select the version from the Product version menu.

Resubmitting a rejected change request

If an approver rejects a proposed change request, the approval process is stopped. The Approval Status is set to Rejected. You can resubmit the request for approval.

Related topics

KA000358912

To resubmit a rejected request

  1. Open a change request.
  2. Click Restart.
    image2023-2-2_19-13-21.png

  3. The request status is set to Pending Approval for the stage at which it was rejected.

    Warning

    Important

    When an approver rejects a request, all signature lines associated with the request are closed. If this request is restarted, any ad hoc approver assigned to the request will have to be added again. Any tasks associated with the change request are not affected when the change is rejected and can be resumed when the change request is resumed.

    When approving the request after it was restarted, you can enter details for restarting the change request in the Activity notes.

  4. In New note, enter the details for restarting the change request.
  5. Click Save.


Instructions for classic interfaces

View instructions for Mid Tier

To resubmit a rejected request

  1. Open the request record.

  2. From the Process Flow bar, at the stage at which the request was rejected, select Restart.
    The request status is set to Pending Approval for the stage at which it was rejected.

    Warning

    Important

    When an approver rejects a request, all the signature lines associated with the request are closed. If this request is restarted, any ad hoc approver assigned to the request will have to be added again. Any tasks associated to the change request are not affected when the change is rejected and can be resumed when the change request is resumed.

    When approving the request after it was restarted, you can enter details for restarting the request in the Work Info.

  3. Click the Work Details tab and enter details in the Notes field.
  4. Save your changes.

 

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BMC Helix ITSM: Change Management 25.1