Notifying non approvers about approvals

The change manager can notify additional individuals or groups who are not approvers about the approval. These notifications are non approver notifications.

To add non-approver notifications

1. Open the change request.
2. Advance through the states of your change request until you reach an approval stage.
3. Click the Approvers tab.
4. Click View Notifications.
5. On the Non-Approver Notifications dialog box, select the type of notification you want to add.
   
   1. To add an individual:

      1. Select Individual in the Notification For field.

         

      2. Enter the individual's first or last name.
         You can enter a last name (or partial last name) and then press Enter to display the People Search form.
      3. Click Add to create the notification.
         The individual's name, approval phase for the notification, and its status appears in the table.
   2. To add a group:

      1. Select Group in the Notification For field.

         

      2. Specify the support company, organization, and group name.

      3. Click Add to create the notification.
         The group name, approval phase, and its status (for example, Pending) appears in the table.

         Important

         Notifications are sent to all users present in the selected support group. In previous releases, notification was sent only to users with the Functional role of Infrastructure Change Approver.

6. Use the Status field to toggle between viewing Pending and Notified notifications.
7. (Optional) Delete the notifications, if needed.
8. Close the Non-Approver Notifications dialog box.

To view notifications

You can view notifications for a non-approver associated with a change.

1. Open the change request.
2. Advance through the states of your change request until you reach an approval stage.
3. Click the Approvers tab.

4. Click View Notifications.
   The Non-Approver Notifications dialog box appears. 

    

To delete a non-approver notification

You can remove notifications for a non-approver associated with a change.

1. In the Status field, select Pending (default) or Notified.
   The above figure shows that a notification has been sent to a user about an approval for the Business Approval phase of a change request.
2. Select the notification to be removed and click Delete.
   A warning appears, verifying that you want to delete the selected notification.
3. Click Yes to delete the selected notification.
   The notification is removed from the table.
4. Close the Non-Approver Notifications dialog box.