This documentation supports the 21.3 version of BMC Helix ITSM: Change Management. To view an earlier version, select the version from the Product version menu.

Viewing the service request that initiated a change request

When a user submits a service request from which BMC Service Request Management subsequently generates a change request, you can view information about the originating request from the Change Request form. The information available includes the date on which the service request was submitted, who submitted it, and the related company. You can also view information about approvers, an activity log, and process flow diagram showing the status of the request.

  1. Open a Change Request form.
  2. In the navigation pane, click Functions > View <Service Request ID>.

 

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