This documentation supports the 21.05 version of BMC Helix ITSM: Change Management. To view an earlier version, select the version from the product version menu.

Configuring parameters for the ROI flashboard

As an ROI administrator, you can configure parameters for the ROI flashboard.


Related topics

Viewing KPI and ROI indicators in flashboards 

The following table describes the ROI parameters that you can configure as an ROI administrator.

Parameter

Description

Cost (per hour)

The estimated per hour cost of change that is used by your organization for creating projections.

Effort Input

One of the following values:

  • Specify Effort Estimate—This parameter represents the estimated number of hours to complete a change request. It is used to specify a estimate that is different from the one specified in the Baseline Effort field.
  • Use Baseline Effort—The flashboard uses the same value for Effort Input that is specified for Baseline Cost Calculations.

Effort Estimate (in hours)

The actual value of the Specify Effort Estimate parameter, if that parameter is configured.

Baseline Cost Calculation

If you select the Use Baseline Effort option as the Effort Input, the flashboard uses the following values:

  • Effort (in hours)—The estimated average number of hours required to handle change requests.
  • Unsuccessful Changes (per month)—The number of changes that were expected to be unsuccessful.


Active variables

The ROI flashboards use active variables to fetch the data that is used to create the graphs. You can control the appearance of the graph by choosing to hide or display an active variable. For information about how to hide or display active variables, see Viewing KPI and ROI indicators in flashboards .

The following table lists the Cost of Failed Changes active variable names and the meaning of the information they provide.

Active variable name

Meaning

Effort Input selected is Specify Effort Estimate

ROI:Costoffailedchanges_Baseline

Projected costs. The value is selected from the Configuration form.

ROI:Costoffailedchanges_Actual

Actual cost. The value is selected from the Change form and the configurations. Actual effort (Effort estimate) is used for calculations.

Effort Input selected is Use Baseline Effort

ROI:Costoffailedchanges_Baseline

Baseline costs. The value is selected from the Configuration form.

ROI:Costoffailedchanges_Usingbaselinecost

Actual cost. The values are selected from the Change form and the configurations. Baseline efforts (efforts (in hour)) are used for calculations.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*