Implementation process overview

The goal of BMC Helix ITSM: Change Management is having a well-defined change control process. This process helps minimize the risk and maintain service availability while making IT related changes. That is why, getting the Change Management application up and running quickly in your organization is critical to your business’s success.

Important

In spite of which service management framework that you are using, for example, ITIL, VerSM, and so on, make sure that the application is flexible enough to implement the Change Management process.

This topic outlines the best practice approach for implementing the out-of-the-box Change Management application.

Before you begin

Before you begin the planning for Change Management implementation, make sure that:

You understand the different processes within each business unit to ensure completion and compliance.
You understand the scope and benefits of the change control process.
You are aware of the roles played by individuals and groups within your organization.
Your organization has defined its BMC Helix ITSM foundation data such as People, Organization, Location, and Categorization.
You have training on Change Management and BMC Helix ITSM that is used to implement Change Management within your organization.
You have a Configuration Management program established to coincide with Change Management within your organization.

Implementing BMC Helix ITSM: Change Management

Overview step	Reference topic
Understand the out-of-the-box change classes	Creating-a-change-request-at-the-Initiate-stage
Understanding permission roles	Roles-and-permissions-in-Change-Management Change-management-permissions Adding-additional-approvers
Understanding functional roles	Change-management-roles
Assigning permission roles and functional roles	Mapping-permission-groups-to-ITIL-roles
Understanding change control process flows	Change-control-process-flows
Understanding the change request status values and transitions	Stages-of-a-change-request
Understanding the change class types	Creating-a-change-request-at-the-Initiate-stage
Understanding the approval stages of a change request	Analyzing-the-risk-and-impact-of-change-requests-in-the-Review-and-Authorize-stage Approving-change-requests-in-the-Approval-stage Implementing-change-requests-in-the-Implementation-stage Approving-change-requests-in-the-Close-Down-Approval-stage
Configuring process flows and approvals	Configuring-process-flows-and-approvals Configuring-Change-Management-approvals Setting-up-an-emergency-change-process-that-bypasses-the-approval-process
Configuring approval mappings	Configuring-approval-mappings-for-change-and-release-management Configuring-change-management-approval-mappings Example-of-approval-mappings-for-an-emergency-process-flow
Configuring assignments	Configuring-assignment-routing
Configuring change rules	Configuring-change-rules
Configuring risk levels and factors	Configuring-risk-assessment
Configuring change prioritization	Configuring-change-prioritization

Implementation process overview

Before you begin

Implementing BMC Helix ITSM: Change Management

On this page