This documentation supports the 21.05 version of BMC Helix ITSM: Change Management. To view an earlier version, select the version from the product version menu.

Viewing job details of an automatic task

Whenever there is a change request from an automation system, a change record is created and an automatic task is associated with the change record. The automatic task represents the automation job. The details of this job are populated in the Job Details tab of the Selected Task table on the Change form.

  1. Open the Change Management Console.
  2. Under Details and Tasks, click Show Details.
  3. Select and double-click the task for which you want to view the job details.

  4. On the Task form, click the Job Details tab.

    Important

    This tab is visible only if the Task type is Automatic and the Automatic Command is either “Integration job” or “Scheduled Job”. You cannot edit the fields in this tab.

    Job details tab.png

    The following job details are available:

    Field

    Description

    Job ID

    This reference ID is of a job from the automation system that is referred to while the job is being executed.

    Job Version

    This value is referred to while a job is being executed. If the version of the job does not match with version in the automation system, the job is not executed.

    Job Instance ID

    This field denotes the particular job instance, for which the change approval is requested. This instance is specific for the Operator Initiated Change use case.

    Job Type

    This field provides additional information about the job.

 

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