This documentation supports the 21.05 version of BMC Helix ITSM: Change Management. To view an earlier version, select the version from the product version menu.

Tracking the time and effort for tasks

The Dates tab on the Task form allows you to plan the dates for the task.

The Dates tab includes the following fields:

Field

Description

Scheduled Start Date+

The scheduled start date for the task. Depending on the configuration that you set for Action On Scheduled Dates Change while configuring change rules, an error message or a warning might be displayed when the change request is in between Planning In Progress and the Scheduled status.

Scheduled End Date+

The scheduled end date for the task.

Time Segment Action

This field lists the time segment options. For more information, see Registering-time-segments-in-Change-Management.

Actual Start Date+

This field gets populated automatically with the date and time at which the task is saved after the first task moves to the Work in Progress status.

Actual End Date+

This field gets populated automatically with the date and time at which the task was saved after the status is moved to the Closed status.

Activate Time

This field gets populated automatically with the date and time at which a task moves from the Staged state to an active state.

Duration in Minutes

This field shows the time spent on the task.

This value is calculated by using the Closed Time value (on the Assignment tab) and the Activate Time value. The value is calculated as follows:
(Closed Time - Activate Time) ÷ 60

The End Time and Activate Time are measured in seconds and then divided by 60 to display the time in minutes.

Assign Time

This field gets populated automatically with the date and time when the task assignment is saved.

Create Date

This field gets populated automatically with the date and time when the task was created.

Modified Date

This field gets populated automatically with the date and time when the task was last modified and saved.

Closed Time

This field gets populated automatically with the date and time when the task status is moved to Closed. This field is displayed only after the Task status is set to Closed.

User Data

This field displays the User ID of the user who submitted the task and who last modified the task.


To track task time

Track the time spent on tasks from the Assignments tab on the Task form.

  1. Open the task.
  2. Click the Assignment tab on the Task form.
  3. To automatically track the time spent working on tasks, use the Start Clock and Stop Clock options.
    1. When you start the task, click Start Time, and then click Save.
    2. When you finish working on the task, click Stop Clock, and then click Save.
      You can use the start and stop clock buttons as many times as required. Each successive time, the new time is added to the value in the Total Time Spent field. The time is automatically calculated, based on when you click the buttons.
  4. To manually track the time spent working on tasks, enter the number of hours or minutes in the Time Spent field, and then click Save.
     The time that you enter is added to the value in the Total Time Hours and Minutes fields.
  5. To add the tracking information to the log:
    1. After you save the information for tracking the time spent on the tasks, click the Assignment tab on the Task form.
    2. Click Effort Log.
    3. Enter information in the effort log, and then click Add to Effort Log.

 

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