Adding and modifying costs

The costs of the change request or release request including parts, labor, and other associated costs can be specified and assessed under Financials. The cost can be related to services or a configuration item (CI). The total of all allocated costs for a change request or a release request is automatically calculated when the request is closed.

You can calculate the financial effect in implementing a change request and the various kinds of costs. You can also associate costs with CIs.

To add or view a cost to a change request

1. Open the change request in the Change form.

2. From the left navigation pane, select Links > Financials.
   
   

   Important

   The Financials option is not available when the change request is in New mode or in the Draft status.

3. To view costs of a particular type, in the Show field select the type of cost to view.

   Important

   Initially the calculation of the total costs is displayed when no cost type is selected. After that you can view details of only a single Cost Type selected from the Show menu as the total cost of all cost types is not displayed.

4. To add a new cost, click Add.

5. In the Costs dialog box, enter the relevant information in the following fields:

   Field	Description
   Company	This field is automatically filled with the cost center specified in the Cost Center Code field. The Company field identifies the company charged for servicing the change request.
   Cost Center Code	This field identifies the code name for the business unit or organization within the company that is charged for servicing the change request. The default cost center is the business unit to which the user logging the change request belongs, but you can modify this value. When you select the cost center code, the Company and Cost Center Name fields display the values attached to the cost center code.
   Cost Center Name	This field is automatically filled with the name of the cost center specified in the Cost Center Code field.
   Cost Category	This field is automatically filled according to the application you are working in.
   Cost Type	In this field, enter the cost type. Options are Fixed, Labor, Other, or Parts. These values can differ depending on how your application administrator has configured cost categorizations and the chosen company.
   Cost Classification	Enter the options, either Actual or Budget.
   Description	Enter a cost description.
   Related Cost	Enter the rate and select the Currency from the list. The administrator sets the available currencies.
   Related Units	Enter how many units (for example, hours or minutes) were required to implement the change.
   Unit Type	Select how to measure the cost. The options are Flat Rate, Hours, or Minutes.
   Date Incurred	Enter the date on which the charge was incurred. If you leave this field blank, it is set to the current date when you save the cost.

6. Click Save.
7. Perform steps 4 through 6 for each cost associated with the change request. 
   The totals for budgeted and actual costs are displayed at the bottom of the table.

To modify a cost

When a change request has been resolved, you can calculate the cost involved in implementing it. If a change manager or task implementer has already added a cost calculation, you can view the calculation.

You can calculate the various kinds of costs, and you can associate costs with CIs. All the costs of a change request are totaled automatically.

1. Open the change request from the Change form.
2. From the left navigation pane, select Links > Financials.
3. In the Show field, select the type of cost to view.
4. From the table, select the cost to modify and then click View.
   The Costs dialog box contains information about the kind of cost. You cannot make changes in the Cost Category field.
5. Change the Cost Center Code, Cost Type, Description, or other information as appropriate.
6. Click Save.