This documentation supports the 21.05 version of BMC Helix ITSM: Asset Management. To view an earlier version, select the version from the product version menu.

Entitling users and devices for software license certificates


Your organization might want to assign licenses for use by certain users or on certain hosts. You use the entitlement capability to specify users who are entitled to use licenses and devices that are assigned to those licenses. The number of licenses that are used depends on the relationship that you have with the device and the license type. For example, if you use Microsoft Visio on 3 devices and the license type is per copy and the relationship is Used By, the number of licenses used by you will be 1 and not 3. The relationship of licenses to users and devices depends on the license type rules. For more information, see Creating-BMC-licenses-in-software-license-management-SWLM.

Based on the usage information, you can track users who are not using the licenses that are assigned to them. To save costs, you can reassign unused licenses to other users instead of purchasing new licenses. 

Important

When multiple certificates are grouped together, the master certificate will display the rolled-up entitlement information for all users or devices for those certificates. When you delete a master certificate, the user or device relationship will shift to the first matching child certificate. After a master certificate has been created, all user and device entitlements will be made against the master certificate only. For more information about grouping certificates, see Working-with-a-software-license-certificate.

To specify users entitled to a software license certificate

  1. From SAM Console, select a certificate from the Certificates table, and then click View Certificate.
  2. On the License Certificate Information screen, click the Entitlement tab.
    g_itsm_am_entitlement_117583_516 user option.gif
  3. Select the User option, and then click Search.
  4. On the People Search form, select the user to whom you want to relate the license certificate, and then click Select.
    The user that you selected is displayed in the Current Entitlements table on the Entitlement tab.
  5. Click Save.

To specify devices entitled to a software license certificate

  1. From SAM Console, select a certificate from the Certificates table, and then click View Certificate.
  2. On the License Certificate Information screen, click the Entitlement tab.
    g_itsm_am_entitlement_117583_516.gif
  3. Select the Device option.
  4. In the Type list, select a device and then click Search.
  5. On the Select CI form, select the device to which you want to relate the certificate, and then click Select.
    On the Entitlement tab, the device you selected is displayed in the Current Entitlements table.
  6. Click Save.

To view and remove entitlements

  1. From SAM Console, select a certificate from the Certificates table, and then click View Certificate.
  2. On the License Certificate Information screen, click the Entitlement tab.
    g_itsm_am_entitlement_117583_516.gif
  3. From the Show list, select whether to display Users or Devices in the Current Entitlements table.
  4. To view an entitlement, select the entitlement record, and click View.
  5. To delete an entitlement, select the entitlement record, and click Remove.
  6. Click Save.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*