This documentation supports the 21.05 version of BMC Helix ITSM: Asset Management. To view an earlier version, select the version from the product version menu.

Scheduling regular maintenance on a network printer

This use case describes how to schedule regular maintenance on a network printer.

Scenario

Calbro Services has a high-speed, high-volume network printer on each floor of its offices. These printers require maintenance every six months. The configuration administrator, Allen Allbrook, sets up a maintenance schedule for each of these printers. Allen selects a "network printer maintenance" change template, so that the appropriate change request is started when maintenance is scheduled. This is a pre-approved change, so no approval is required, and a technician performs the scheduled work.

Workflow

The following table describes the typical actions that are taken to schedule regular maintenance on a network printer.

Console

User

Action

Reference

Asset Management console

Configuration administrator

Create a maintenance schedule by using the change template.

Change Management console

Technician

  • Open the change request.
  • Relate an ad hoc task to the change request.
  • Change the status of the request as appropriate.

Asset Management console

Technician

Search for the network printer CI and change the status of the request to Completed.

Result

The maintenance request is scheduled and the technician completes the request and updates the status of the request.

Benefit

The process starting from request creation to request completion is managed smoothly and with minimal manual intervention. 

 

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